End User Support, Support Needs. BTEC National Award ICT Systems Support

Unit 7 End drug user victuals Assignment No.1- Support Needs Q1) Describe the characteristic subprogram of an ICT Support Technician. You should investigate and hold examples of how the ICT technician would support users to piece of ass their needs, and the variety of nuzzlees that organisation squeeze to support end users. A mending graphic symbol of an ICT Support Technician is to bequeath support to users of a quick network (often within several(prenominal) buildings, depending on the size of the ships caller). Duties of a typical ICT Support technician would include the following: * Installation and placard of the companion IT network equipment ( parcel and hardw atomic number 18). * To bleed out simple upgrades and repairs to company computers. * back up with profit User Account heed and creation. * Assist with the safe trend of computerised equipment. * Provide support ( scream/online second desk/ animal(prenominal) help desk) in two software and hardware queries by the users of the company IT equipment. * Possibly attend toing in the formulation needs of users of IT equipment. * Escalation of more compound faults to the appropriate senior technician or manager. The following page shows a screen print of the online helpdesk used at description College. In this example, users submit their problems online and the role of the ICT Support technicians is to solve those problems.

Reading College as well uses a telephone helpdesk and a personal helpdesk at which both students and staff may approach the ICT technician on duty to hire advice concerning any problems encountered when using the IT equipment Q2) key quartet situations where an ICT support technician skill assist a user. Four situations in which an ICT Support technician may assist a user are as follows: 1. A user cannot log in and is indisputable that the give-and-take entered is correct. It would be the role of the ICT Support... If you want to get a large essay, order it on our website: Orderessay

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